Terms of service
This website, https://cozopets.shop/, and various related websites (“Site” ) is operated by CozoPets. Throughout the Site, the terms “we”, “us”, and “our” refer to CozoPets. CozoPets provides this Site, including all information, materials, tools, products, and services (collectively, the “Services”) available from this Site (together with the Services, the “Site and Services”). By accessing or using the Site, you, the user, agree to be bound by all terms and conditions stated in these Terms of Service (“Terms”), including those additional terms, conditions, and policies referenced herein and/or available by hyperlink, and any and all updates to the foregoing as we may provide from time to time.
These Terms apply to and govern the access of all users of the Site and Services, including, without limitation, users who are browsers, vendors, customers, merchants, and/ or contributors of content. If you do not agree to all the Terms, then you may not, and we do not authorize you to, access or use the Site and Services or any features provided therein.
These Terms are important and affect your legal rights, so please read them carefully (including the Arbitration, Class Action Waiver, and Jury Trial Waiver provisions in Section 9 of these Terms). Note that these Terms contain a mandatory arbitration provision that requires the use of arbitration on an individual basis and limits the remedies available to you in the event of certain disputes.
For further information that describes how we handle the personal information you provide to us when you use the Site and Services, please review our Privacy Policy on this website.
Section 1 - MODIFICATIONS TO THE SITE AND SERVICES, AND PRICES
Occasionally there may be incorrect information on our Site and Services, such as typographical errors, inaccuracies or omissions, which may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability, or other materials or information. We reserve the right to correct any incorrect information, and to change or update information or cancel orders if any information on the Site and Services is incorrect, at any time without prior notice (including after you have submitted a purchase order). Prices for our Services are subject to change without notice. We are not liable for any modification, price change, suspension or discontinuance of the Site and Services.
We may revise, update, change, or replace these Terms at any time for any reason and may provide you notice of these changes by any reasonable means, including through the Site and Services. You can determine when we last updated these Terms by referring to the “Last Updated” legend at the top of these Terms. It is your responsibility to check our Site and Services periodically for changes. Except to the extent that your express consent to any revised Terms is required under applicable law, by continuing to access, browse, or use the Site and Services, you agree to any revised Terms. If you do not agree to all revised Terms, you may not and we do not authorize you to use the Site and Services. We strongly recommend that you periodically visit this page to review these Terms.
Section 2 – PRODUCTS, SERVICES, AND LIMITATIONS ON RESALE
Certain products or services may be available exclusively online through the Site and Services. These Services may have limited quantities and are subject to return or exchange only, according to our Return Policy, found at https://cozopets.shop/pages/shipping-returns. We have made every effort to display as accurately as possible the colors and images of our Services that appear on the Site and Services. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. All descriptions of Services or pricing are subject to change at any time without notice. We reserve the right to discontinue any Service at any time. Any offer for any Service on this Site and Services is void where prohibited. We do not warrant that the quality of any Services purchased or obtained by you will meet your expectations.
This Site and Services is solely for retail sales, and Services purchased here are intended to be only for personal use or as gifts from the purchaser to another individual. Services purchased here may not be resold in a store, salon, or online. You are expressly prohibited from using the term CozoPets or CozoPets for any resale of Services.
SECTION 3 – ORDERS AND RETURNS
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors. For information about returns, please review our Returns Policy at https://cozopets.shop/pages/shipping-returns.
SECTION 4 – YOUR ACCOUNT; ACCURACY OF BILLING AND ACCOUNT INFORMATION
4.1 Age of Majority
By using this Site and Services and accepting these Terms, you represent that you have the legal authority to do so and that you are at least 18 years of age or older the age of majority in your state of residence (the “Age of Majority” ). If you have accepted these Terms on behalf of any person or entity, you represent that you have legal authority to do so and that such person or entity agrees to be responsible to us if you or such person or entity violates these Terms. If you have accepted these Terms on behalf of any of your minor dependents, you represent that you have the legal authority to do so, that you are the Age of Majority, and that you have given us your consent to allow any of your minor dependents to use this Site and Services.
4.2 Your Representations
By accessing or using the Site and Services, you represent and warrant that you (a) have not previously been suspended or removed from the Site and Services or engaged in any activity that could result in suspension or removal from the Site and Services, (b) you will only provide us with true, accurate, current and complete information if you register for an account and/or purchases (defined below), (c) you will provide current, complete, and accurate purchase and account information for all purchases made at our Site and Services, and (d) you will maintain promptly update, as necessary, your account and other information, including your email address, credit card numbers, address, expiration dates, so that we can complete your transactions and contact you as needed. If we believe or suspect that your information is not true, accurate, or complete, we may deny your access to the Site and Services (or any portion thereof).
4.3 Account Requirements
When you set up an Account, you are required to provide accurate and complete account information, which you may not transfer to another party. Each Account registration is for a single user only. If someone accesses our Site and Services using your account information, we will assume that it is you who is accessing the Site and Services. You agree to be responsible for any use of your account information, all purchases and activities that occur using the information, and any acts or omissions of any third party who has authority to access or use the Site and Services on your behalf. We reserve the right to take any action to ensure the security of the Site and Services, including terminating your Account or requesting additional information to authorize purchases or returns. You agree to notify us immediately in writing if you learn or suspect any security breaches relating to the Site and Services or that your account information is being used without authorization.
4.4 Consent to Communications
By providing information and/or answering questions to access or use the Site and Services, you also consent to receive electronic communications from us (e.g., via email or by posting notices to the Site and Services). You should maintain copies of electronic communications from us by printing a paper copy or saving an electronic copy.
We may also send you promotional communications via email, including, but not limited to, newsletters, special offers, surveys, and other news and information we think will be of interest to you. You may opt out of receiving these promotional emails at any time by following the unsubscribe instructions provided therein.
Accessing our Site via a mobile device does not incur charges from us; however, your mobile carrier’s standard rates and fees, such as text messaging and data charges, may apply. Check with your carrier for details. You are responsible for any charges incurred. Not all devices or carriers are supported. We and our service providers are not liable for delayed or undelivered messages. You may opt out of receiving text messages from us by replying “STOP” to any text message you receive. Please note that this will only opt you out of the specific text messaging program associated with that number. If you discontinue use of your mobile number, you must opt out of all programs and services associated with that number before ending use. To stop receiving promotional postal mail, you may email support@cozopets.shop.
SECTION 5 - THIRD-PARTY WEBSITES; PAYMENTS;
5.1 Third-Party Websites
The products and services offered through the Site and Services are for entertainment purposes only. You may not use the Site and Services for any illegal or unauthorized purpose.
The Site and Services may contain advertising banners and related links to other sites and resources provided by third parties (“Third-Party Sites”). Any links to third-party websites are provided only as a convenience to you and are neither owned nor operated by us. Nothing in the Site and Services, including, without limitation, any links to other websites, advertising, or related services or product offering, should be construed as an endorsement by us of any products, services, or information of any other persons or companies. We do not control, endorse, review, or make any representations or warranties regarding Third-Party Sites or the products, services, or content available on them and are not responsible or liable for any content, accuracy, statements, or losses arising from your use; your choice to access a link to any other website is entirely at your own risk and subject to the terms and conditions of use for such websites, and you agree to comply with all terms and conditions relating to such websites. We reserve the right not to link, or to remove the link, to a particular website at any time.
For certain products or services you may be asked to make payments through a third-party payment service provider such as Shopify ("Merchant Services"). You represent and warrant that any and all financial information you provide is accurate and up to date and that you have authority to authorize any such payment you make through Merchant Services. Your use of any Merchant Services will be governed exclusively by Merchant Services' terms and conditions. You understand and agree that we are not responsible for your obligations nor any third party's obligations relating to any Merchant Services, including any delays, cancellations, or issues that may arise during or after your purchase, and we specifically disclaim any liability relating thereto, and that your use of the information, products, and services provided by Merchant Services is at your own risk. By making a purchase through the Site and Services, you agree to thoroughly review and be bound by the terms and conditions of any applicable Merchant Services. You understand that we have no control or responsibility related to any Merchant Services or any agreements or relationships you may enter into with such Merchant Services. You understand and agree that your use of the products and services is at your own risk.
Complaints, claims, concerns, or questions regarding third-party websites, products, or services must be directed to the third-party.
5.2 Orders and Acceptance
You agree that any purchase you make constitutes an offer to buy all products and services listed in your order. All orders must be accepted by us or we will not be obligated to sell the products or services to you. We may choose not to accept orders at our sole discretion, even after we send you a confirmation email with your order number and details of the items you have ordered. We may, in our sole discretion, limit or cancel orders or particular quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, using the same payment method, and/or using the same billing or shipping address. You represent and warrant that charges incurred by you will be honored by your credit card company or payment provider. By placing an order, you represent and warrant that you agree to pay the posted prices, applicable taxes, shipping and handling, and any other disclosed charges, regardless of the amount quoted on the Site and Services at the time of your order.
5.3 Prices and Payment Terms
All purchases and subscriptions through the Site and Services or other transactions for the sale of goods, services, or information formed through our website, or resulting from visits made by you, are governed by these Terms, and any other terms provided to you by us, any third party billing service provider (such as Shopify), or any other third party service provider relating to your use of the Site and Services. Additional terms and conditions may also apply to specific portions, products, services, or features of the Site. All such additional terms and conditions are hereby incorporated by this reference into these Terms.
We may offer, from time to time, promotions on the Site and Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, these Terms will govern. We, in our sole discretion, may make promotional offers with different features and different pricing to any of our customers. These promotional offers, unless made to you, will not apply to your use of the Site and Services or to these Terms.
Certain features of the Site and Services, including the purchase or sale of certain products, services, or subscriptions, may require you to pay fees. Before you pay any fees, you will have an opportunity to review and accept the fees that you will be charged. All fees are denominated in the stated currency or other means of payment and are non-refundable unless otherwise specified in these Terms or the applicable policy. We are not responsible for any unfavorable exchange rate fluctuations that may impact any refund. Prices are determined solely and exclusively by us. All prices, discounts, and promotions posted through the Site and Services are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed as set out in your order confirmation email. Price changes will only apply to orders placed after such price change. Posted prices do not include taxes or charges for shipping and handling. All such taxes and charges will be added to your total and will be itemized in your shopping cart and your order confirmation.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the Site and Services is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new Services and/or features through the Site and Services (including, the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and Services available via our Site and Services may include materials from third-parties. Third-party links on this Site and Services may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Site and Services or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the Site and Services is governed by our Privacy Policy. To view our Privacy Policy, please see https://cozopets.shop/pages/privacy-policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our Site and Services or in the Services that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Services or on any related website is inaccurate at any time without prior notice (including after you have submitted your order ). We undertake no obligation to update, amend or clarify information in the Services or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Services or on any related website, should be taken to indicate that all information in the Services or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms, you are prohibited from using the Site and Services or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Site and Services or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Site and Services or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Site and Services or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Site and Services will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the Site and Services will be accurate or reliable. You agree that from time to time we may remove the Site and Services for indefinite periods of time or cancel the Site and Services at any time, without notice to you. You expressly agree that your use of, or inability to use, the Site and Services is at your sole risk. The Site and Services and all products and Services delivered to you through the Site and Services are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall CozoPets, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Site and Services or any products procured using the Site and Services, or for any other claim related in any way to your use of the Site and Services or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Site and Services or any content (or product) posted, transmitted, or otherwise made available via the Site and Services, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless CozoPets and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our Site and Services. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. These Terms and any policies or operating rules posted by us on this Site and Services or in respect to the Services constitutes the entire agreement and understanding between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms). Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law provisions.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes to our Site and Services. It is your responsibility to check our Site and Services periodically for changes. Your continued use of or access to our Site and Services following the posting of any changes to these Terms constitutes acceptance of those changes.