Privacy policy

1. Acceptance of Privacy Policy

Welcome to CozoPets (“CozoPets,” “we,” “our,” or “us”) and our Privacy Policy (“Privacy Policy”). This Privacy Policy is important and affects your legal rights, so please read carefully.

By accessing or using https://cozopets.shop/ and various related websites and services (collectively, the “Site and Services” ), you accept and expressly consent and agree to be bound by this Privacy Policy and all of the terms incorporated herein by reference, including our Retail Terms of Service located at [INSERT LINK] or our Pro Terms of Service located at [INSERT LINK]. By using the Site and Services and/or submitting or collecting any personal data via the Site and Services, you accept and expressly consent and agree to our practices surrounding the collection, use, and sharing of your personal information in accordance with this Privacy Policy. If you do not consent and agree with the terms of this Privacy Policy, you cannot, and we do not authorize you to, access, browse, or use the Site and Services.

Our processing of personal information, such as your name, address, e-mail address, or telephone number, will be undertaken consistent with the requirements of applicable privacy laws.

2. Information We Collect

2.1 Personal Information We Collect Directly from You

We receive personal information as described to you at the point of collection, pursuant to your consent, and/or when you voluntarily provide us with personal information, including:

(1) individual information (such as your name, e-mail address and phone number);

(2) company information (such as your company’s address); and

(3) other identifying information that you voluntarily choose to provide to us, including without limitation unique identifiers such as passwords, and personal information in messages you send to us.

For all Accounts, we collect the foregoing. For Pro Accounts, we collect all of the information collected for Accounts and additional information regarding licensure and any additional information pertaining to professional services.

We may also collect additional information, which may be personal information, as otherwise described to you at the point of collection or pursuant to your consent.

2.2 Information We Automatically Collect When You Use Our Site

In order to access and use certain areas or features of the Site and Services, you consent to our collection and use of certain information about your use of the Site and Services through the use of tracking technologies or by other passive means, including when you receive, open, engage, forward, and/or click through the Site and Services. When you browse our Site and Services, we may automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Your consent to our access and use of this “passively collected” information includes, but is not limited to, the domain name of the website that allowed you to navigate to the Site and Services, search engines used, the internet protocol (IP) address used, the length of time spent on the Site and Services, the pages you looked at on the Site and Services, other webpages you visited before and after visiting the Site and Services, the type of device and/or internet browser you have, the frequency of your visits to the Site and Services, and other relevant statistics (collectively “Traffic Data”).

3. How We Collect Information

We collect information (including personal information and Traffic Data) when you use and interact with the Site and Services, and in some cases from third party sources. Such means of collection may include:

•When you access, use, or contact us through the Site and Services.

•When you voluntarily provide information through the Site and Services.

•If you use a location-enabled browser, we may receive information about your location and device.

•Through Cookies, Web Beacons, analytics services, and other tracking technologies (collectively, “Tracking Tools”).

•When you purchase something from our Site and Services, as part of the buying and selling process.

4. Tracking Tools, Behavioral Advertising, and Opt Out Options

4.1 Tracking Tools

We may use tools outlined below in order to provide the Site and Services, advertise to, and better understand users.

•Cookies: “Cookies” are small computer files transferred to your device that contain information such as user ID, user preferences, lists of pages visited and activities conducted while using the Site and Services. We use Cookies to: (i) improve and tailor the Site and Services, (ii) customize advertisements, (iii) measure performance, (iv) store authentication so re-entering credentials is not required, (v) customize user experiences, and for (vi) analytics and fraud prevention. For more information on Cookies, including how to control your Cookie settings and preferences, visit http://www.allaboutCookies.org. You can choose, if you want, to opt out of the cookies. You can also manage Cookies in your web browser (for example, Edge, Explorer, Chrome, Safari ). If you choose to change your settings, you may find that certain functions or features of the Site and Services will not work as intended. The following details the types of Cookies we use and why we use them:

•Absolutely Necessary Cookies. These Cookies are essential to enable you to move around a website and use its features. Without these Cookies, services you have asked for, like adding items to an online order, cannot be provided.

•Performance Cookies. These Cookies collect information about how you use the Site and Services. Information collected includes the Internet browsers and operating systems used, the domain name of the website previously visited, the number of visits, average duration of visit, and pages viewed. These Cookies do not collect information that personally identifies you and only collect aggregated and anonymous information. Performance Cookies are used to improve the user-friendliness of a website and enhance your experience.

•Functionality Cookies. These Cookies allow the Site and Services to remember choices you make (such as your username, language preference, or the area or region you are in) and provide enhanced, more personal features. These Cookies can also be used to remember changes you have made to text size, fonts, and other customizable parts of the Site and Services. The information these Cookies collect may be anonymized, and they cannot track your browsing activity on other websites.

•Web Beacons: “Web Beacons” (a.k.a. clear GIFs or pixel tags) are tiny graphic image files embedded in a web page or email that may be used to collect information about the use of the Site and Services. The information collected by Web Beacons allows us to analyze how many people are using the Site and Services, using selected publishers’ websites, or opening emails, and for what purpose.

•Web Service Analytics: We may use third-party analytics services in connection with the Site and Services, including, for example, to register mouse clicks, mouse movements, scrolling activity and text typed into the Site and Services. We use the information collected from these services to help make the Site and Services easier to use and as otherwise set forth in Section 6 (How We Use Your Information). These analytics services generally do not collect personal information unless you voluntarily provide it.

•Mobile Device Identifiers: As with other Tracking Tools, mobile device identifiers help us learn more about our users’ demographics and Internet behaviors in order to personalize and improve the Site and Services. Mobile device identifiers are data stored on mobile devices that may track activities occurring on and through it, as well as the applications installed on it. Mobile device identifiers enable collection of personal information (such as media access control, address, and location) and Traffic Data.

4.2 Behavioral Advertising

We may use a type of advertising commonly known as interest-based or online behavioral advertising. This means that some of our partners may use Tracking Tools to collect information about a user’s online activities to display CozoPets ads to the user based on the user’s interests (“Behavioral Advertising”). Our partners may include third-party advertisers and other third-party service providers, and such partners may collect information when you use the Site and Services, such as IP address, mobile device ID, operating system, and demographic information. These Tracking Tools help us learn more about our users’ demographics and Internet behaviors.

4.3 Options for Opting out of Cookies and Mobile Device Identifiers

If, after you opt in and we process Cookies based on your consent (as indicated at the time of collection of such data), you change your mind, you have the right to withdraw your consent for us to contact you, or for the continued collection, use, or disclosure of your information, at any point in time by contacting us at support@cozopets.shop, or by mailing us at: CozoPets, [Your Company Address]. Please note, if you exercise this right, you may have to provide your consent on a case-by-case basis to enable you to utilize some or all of the Site and Services.

You may be able to reject Cookies and/or mobile device identifiers by activating the appropriate setting on your browser or device. Although you are not required to accept our Cookies or mobile device identifiers, if you block or reject them, you may not have access to all features available through the Site and Services.

•You may opt out of receiving certain Cookies by visiting the Network Advertising Initiative (NAI) opt out page or the Digital Advertising Alliance (DAA) opt out page, or by installing the DAA’s AppChoices app (for iOS; for Android) on your mobile device. When you use these opt-out features, an “opt-out” Cookie will be placed on your device indicating that you do not want to receive interest-based advertising from NAI or DAA member companies. If you delete Cookies on your device, you may need to opt out again. For information about how to opt out of interest-based advertising on mobile devices, please visit https://thenai.org/opt-out/mobile-opt-out/. You will need to opt out of each browser and device for which you desire to apply these opt-out features.

•Even after opting out of Behavioral Advertising, you may still see CozoPets advertisements that are not interest-based (i.e., not targeted toward you ). Also, opting out does not mean that we are no longer using Tracking Tools. We still may collect information about your use of the Site and Services even after you have opted out of Behavioral Advertising and may still serve advertisements to you via the Site and Services based on information it collects through the Site and Services.

This Privacy Policy does not cover the use of Cookies and other Tracking Tools by any third parties, and we are not responsible for the privacy practices of any third party. Please be aware that some third-party Cookies can continue to track your activities online even after you have left the Site and Services.

4.4 “Do Not Track” (DNT) and Universal Opt-Out Preference Signals

Some web browsers (including Safari, Internet Explorer, Firefox, and Chrome) incorporate a “Do Not Track” (DNT) or similar feature that signals to web services that a visitor does not want to have their online activity and behavior tracked. If a web service operator elects to respond to a particular DNT signal, the web service operator may refrain from collecting certain personal information about the browser’s user. Not all browsers offer a DNT option and there is currently no industry consensus as to what constitutes a DNT signal. For these reasons, many web service operators, including us, do not proactively respond to DNT signals. For more information about DNT signals, visit https://fpf.org/thank-you-for-visiting-allaboutdnt-com/.

New standards are being developed for a Universal Opt-Out Mechanism, such as the Global Privacy Control (GPC ), which allow users with GPC-enabled browsers and devices to send a signal that will communicate the user’s request to opt-out of sales of their personal information and to opt-out of certain sharing of their personal information. The CPRA and other laws allow for the acceptance of Opt-Out Preference Signals such as the GPC, as an option for users to transmit an Opt-Out of selling/sharing personal information. If we detect and recognize such a signal from your device or browser, we will honor it.

5. Artificial Intelligence & Automated Decision-Making

We employ artificial intelligence (AI) technologies (“AI Systems”) to enhance the performance and functionality of the Site and Services which includes tailoring your experience through automated processing for customer support, brand information, suggestions, and commerce assistance and support while you use the Site and Services. We do not use your personal information for training any AI Systems.

This notice explains how we use AI Systems and how you may request additional information or human review. By using the Site and Services, you consent to the use of AI as described in this Privacy Policy. We encourage you to review your privacy settings regularly to ensure they continue to reflect your preferences.

For more information on your rights and how we use AI, or if you have any concerns about automated decision-making processes, please contact us at support@cozopets.shop.

5.1 Data Collection by AI Systems

Our AI Systems process data that you provide directly or indirectly through your interactions with the Site and Services. The data collected may include, but is not limited to:

•Device and connection information, including your IP address through cookies that uniquely identify your browser or account.

•Information that you provide to the AI Systems such as your email address or order number.

5.2 Automated Decisions

Our AI Systems may make automated decisions including:

•Customer support, suggestions, and recommendations based on user purchase and historical activity.

•Fraud detection and prevention through behavior analysis to identify and flag unusual activity that deviates from typical usage patterns.

5.3 User Rights and Control

You have the right to:

•Obtain an explanation of any AI System usage and challenge any decisions made by the AI System.

•Opt-out of certain uses of your data, including personalized content.

•Access the personal data that the AI Systems use or contribute to, and request rectification or erasure of such data.

•If applicable, receive information about the logic involved in any automated decisions, as well as the significance and the envisaged consequences of such processing for you.

5.4 Safeguards and Oversight

We implement robust safeguards to ensure the ethical and responsible use of AI Systems. Our AI Systems are subject to regular review and oversight by human teams to prevent bias, ensure accuracy, and protect user privacy. We are committed to transparency in our AI practices and will continue to update this section as our AI capabilities evolve.

6. How We Use Your Information

We use the information we collect from you to:

•Provide, maintain, and improve the Site and Services.

•Process your transactions and send you related information, including purchase confirmations and invoices.

•Send you technical notices, updates, security alerts, and support and administrative messages.

•Respond to your comments, questions, and requests and provide customer service.

•Communicate with you about products, services, offers, promotions, rewards, and events offered by CozoPets and others, and provide news and information we think will be of interest to you.

•Monitor and analyze trends, usage, and activities in connection with our Site and Services.

•Personalize and improve the Site and Services and provide advertisements, content, or features that match user profiles or interests.

•Facilitate contests, sweepstakes, and promotions.

•Link or combine with information we get from others to help understand your needs and provide you with better service.

•Carry out any other purpose for which the information was collected.

7. Information Sharing

We may share your personal information as follows:

•With Vendors, Consultants, and Other Service Providers: We may share your information with third-party vendors, consultants, and other service providers who are working on our behalf and require access to your information to carry out that work, such as payment processors, data analysts, marketing partners, and customer service providers.

•In Response to Legal Process or Request: We may disclose your information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, or legal process.

•In Connection with Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

•With Your Consent or at Your Direction: We may share your information with third parties when you give us your consent to do so.

•Aggregated or Anonymized Data: We may share aggregated or anonymized information that does not directly identify you with third parties for various purposes, including analytics, research, and marketing.

8. Security

We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

9. Your Choices

9.1 Account Information

You may update, correct, or delete information about you at any time by logging into your online account or by emailing us at support@cozopets.shop. If you wish to deactivate your account, please email us at support@cozopets.shop, but note that we may retain certain information as required by law or for legitimate business purposes.

9.2 Promotional Communications

You may opt out of receiving promotional communications from us by following the instructions in those communications or by emailing us at support@cozopets.shop. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@cozopets.shop or by mail at:

CozoPets

[Your Company Address]

11. Changes to This Privacy Policy

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the “Last Updated” date at the top of this policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you an email notification). We encourage you to review the Privacy Policy whenever you access the Site and Services to stay informed about our information practices and the choices available to you.